Shipping Policy

At Black Jewel Foundation, we are committed to providing reliable and efficient shipping services to our customers across Canada. Please review our shipping policy below:

  1. Shipping Methods:

  • We offer standard shipping services for all orders within Canada.

  • Shipping methods may vary depending on the size and weight of your order.

  • Expedited shipping options may be available for an additional fee, depending on the destination.

  1. Processing Time:

  • Orders are typically processed and shipped within 1-3 business days of receiving payment.

  • Orders placed on weekends or holidays will be processed on the next business day.

  1. Shipping Rates:

  • Shipping rates are calculated based on the weight and dimensions of your order, as well as the destination.

  • Shipping rates will be displayed at checkout before completing your purchase.

  1. Delivery Time:

  • Delivery times vary depending on the shipping method selected and the destination.

  • Standard shipping within Canada generally takes 3-7 business days for delivery, depending on the location.

  1. Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with tracking information.

  • You can track the status of your order using the provided tracking number on our website or through the shipping carrier's website.

  1. Shipping Restrictions:

  • At this time, we only ship within Canada.

  • We are unable to ship to P.O. boxes or APO/FPO addresses.

  1. Shipping Damage or Loss:

  • In the rare event that your order is damaged or lost during shipping, please contact us immediately at contact@blackjewel.ca.

  • We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund as soon as possible.

  1. Questions or Assistance:

  • If you have any questions or need assistance regarding your order or our shipping policy, please contact us at contact@blackjewel.ca.

  • Our customer service team is available to assist you and address any concerns you may have.



Thank you for shopping with Black Jewel Foundation. Your support helps us continue our mission of empowering and celebrating the Black community in Canada.
Sincerely,


Donna
Founder
Black Jewel Foundation